Garfield automatically disconnects Xero connections that haven't been used for 60 days. This is a security measure: if you're not actively using the integration, we don't keep access tokens on file.
How it works
Every time you import invoices from Xero into a claim, Garfield records the activity. If 60 days pass without any activity, Garfield:
- Revokes the access tokens on Xero's side
- Removes the Xero connection from your Garfield account
You won't lose any claim data. Any invoices you've already imported stay where they are.
How do I know if I've been disconnected?
Next time you try to import invoices from Xero, you'll see the Connect to Xero button instead of your imported invoices. That means the connection has been removed.
How to reconnect
Reconnecting takes about 30 seconds:
- Go to Settings > Accounting or click Connect to Xero from inside a claim
- Click Connect next to Xero
- Log in to Xero and approve the permissions
The 60-day timer resets each time you use the integration, so once you're reconnected and using Xero with Garfield regularly, you won't be auto-disconnected.
Why 60 days?
Keeping unused integrations connected is a security risk. The longer access tokens sit unused, the higher the chance they could be misused if something went wrong. By disconnecting inactive integrations, we minimise the access we hold to only what's actively in use.
Need more help?
If you have any questions about the Xero integration that aren't covered here, email us at support@garfield.law and we'll get back to you within one business day.